Frequently Asked Questions
Brokers Domain is dedicated to providing our traders with an outstanding support network. To help, we have compiled a list of the most common questions. If you do not find the answer to your specific query, please contact our customer services team who will be happy to assist.
Brokers Domain is a leading provider of investment and financial services. Established in 2017, we are operated by TradeSmarter Platform.
Brokers Domain is licensed and regulated by the Vanuatu Financial Services Commission. As such, we are subject to strict reporting requirements and are responsible for the safety and security of client funds at all times.
Brokers Domain offers industry-leading financial services and an outstanding user experience. Our management and founding members all come from the high-tech, fin-tech and other key economic sectors, meaning we are experts when it comes to all aspects of investment activity. In addition, Brokers Domain provides access to world-class trading software, informative content, and exceptional customer service. We also possess over 80 years of combined finance and online brokerage experience.
Brokers Domain complies with the highest standards of data and account security in the industry. Our state of the art software encrypts all data transmission and communication, while we also have provisions in place to guard against money laundering, fraud, and other financial crimes. In addition Brokers Domain keeps all client funds segregated in top tier banks, so they are completely safe at all times.
Client satisfaction is Brokers Domain number one priority. If however, you felt that we had not met our obligations and wished to file a complaint, please click here to start the process.
Right after joining our platform, you will get familiar and used to the trading interface in our platform. If in any case you have something you need to ask, feel free to contact our support system. If you do not find the answer to your specific query, please contact our customer services team who will be happy to assist.
Brokers Domain offers all clients seven types of accounts. They are:
- Demo account
- Standard account
Each has unique features and benefits, so it is easy to find an account that suits your trading style. In addition, they are all available with either fixed or variable spreads. For more information about Brokers Domain accounts, please click here.
Opening a demo account with Brokers Domain is extremely straightforward. You can click on the Open an Account Button and Choose Demo Account or Click here to fill out a short questionnaire and select the amount you wish to trade. You will not be required to provide any identification documents.
To open a real money account with Brokers Domain, just click here to provide us with some necessary information. You will also need to complete a financial suitability questionnaire to ensure Forex and CFD trading is right for you, plus submit some identification documents.
To open a real money account, you will need to supply the following documentation:
- Proof of identification (a colour copy of a valid passport, driver’s license or national identity card)
- Proof of residence
- A scanned copy of your credit card (both sides) – only necessary if you intend to deposit funds by card
Please note that for a document to be accepted, it needs to be valid and contain your full name, an expiry date, your place and date of birth, as well as a recent photograph.
Yes, it is entirely possible to open a business account with Brokers Domain. Please contact our customer support team for further information.
Brokers Domain offers three base currencies in which you can trade (EUR, GBP, and USD). It is possible to open a trading account for each of these currencies if you wish, but you are not able to have multiple accounts in the same currency.
Subject to transactions of Deposit and Withdrawal, our platform support numerous payment gateways for your easy Deposit or Withdrawal. Easy and secure transaction is what we are always aware. If you do not find the answer to your specific query, please contact our customer services team who will be happy to assist.
To add money to your account, you will first need to complete our security and identification documents. You can deposit funds into your account using a variety of different methods, including bank transfer and credit card. Click here for more information.
In most cases, your deposits will clear instantly into your account. Wire transfers can take between three-to-five business days. For more information on all our deposit options and timescales, please click here.
No, Brokers Domain will not charge a fee to deposit funds.
To withdraw funds, fill in our security and identification documents and select the amount you wish to withdraw. Brokers Domain will keep you regularly updated on the status of your transaction so you can be sure your funds are on their way.
Brokers Domain will not charge you to withdraw funds from your account.
It will take up to one business day for Brokers Domain to process your withdrawal request and release the funds to your chosen destination. Please note that Brokers Domain cannot be held responsible for any delays that are outside of our control.
With Brokers Domain, you can start trading with as little as $250 when you open a basic account. All of our accounts have different minimum deposits and come with unique features and benefits. To find out more, please click here.